Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You'll work across teams, influence key decisions, and help shape the path forward.
You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.JobSummary:The position will suit someone who is a strong communicator, experienced andorganisedin completing routing and ad-hoc tasks, admin focused and with the ability todeliver outstanding customer service at all times.
Applicants may come from multifaceted industries including but not limited to hospitality, reception,administrationor other customer centric roles and will be working Monday-Friday in a permanent position.This is acustomer facingrole,so applicants should work onsite, enjoy client interaction and have the confidence toidentifycustomer trends,issuesor concerns, takingappropriate actionswhere possible and call out accordingly when needed.Key responsibilities:Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures:Supports customers by coordinating visits and schedules in the data center;assistson semi-routine inquiries and issuesDirectly coordinates activities with the Equinix Response Center (ERC),



as neededKeeps records of activities within the data center including circuit inventories, installed power inventories and labor hoursexpendedMay generate purchase requisitions and coordinate with vendors for delivery and invoicingGenerating Siebel Reports for customer SH requestsCustomer Support and onsite Customer LiaisonSupports the coordination of tasks to theappropriate cross-functionalteamsMaintains positive business relationships with local vendors in support ofcustomer'sadministrative needs; provides information about local vendors to customers upon requestMaintains customer care areas/conference rooms for cleanliness and fully stocking amenities as the need arises; may provide backup coverage to cross functional teams to support inventory orderingCommunicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationshipsCoordinates customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, asrequiredAssistswith tracking,following-up,



and reporting on routine or current customer inquiries and issues while customers are on-siteProvides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the data center and unlocking racks whererequiredResolving issues related to lower customer satisfaction score by coordinating with cross functional teamBenefits of Equinix and the role:Salary package including healthcare allowance and annual bonusExtensiveon-job induction, training and continued learning and access to a rangeof companyemployee benefitsCareer development and further opportunities within EquinixJoin an industry leader in the Data Centre worldPermanent position working Monday-Fridayonsitedaytime hoursEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affilliative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.We use artificial intelligence in our hiring process.
Learn more here.This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
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📌 Data Center Concierge Iii (Melbourne)
🏢 Equinix
📍 Melbourne