Your new company A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately.
The company promotes a collaborative and supportive work setting, offering exposure to leading technologies and ongoing career development opportunities.Your new roleProviding 3rd level remote and onsite support for clients.Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.Performing technical support of servers, network and hardware.Assisting with the delivery of infrastructure projects.Delivering a high level of customer service and communication.Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.What you'll need to succeedDemonstrated experience in providing level 3 IT support.Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint,



Azure / AWS and Network troubleshooting.Highly developed troubleshooting and problem-solving skills.Experience with Autotask and ConnectWise is highly advantageous.A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.Proven experience working within a Managed Service Provider.Current driver's license and access to a car.What you'll get in returnWorking in an organisation where they develop and grow careers, you will be offered an excellent salary package.Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects.This organisation prides itself on internal promotion and career development and offers development training.
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📌 Level 3 Helpdesk Engineer (Adelaide)
🏢 Rashi Joshi
📍 Adelaide