About the roleWe are partnering with a leading organisation to find a skilled Application Support Analyst ready to own the reliability of critical business software.
You will be the first and second line of defence — fielding complex user issues, digging into root causes, and seeing fixes through to resolution.This is a cooperative, high-visibility role where you will work closely with Development, Design, Product, and Account Management teams to deliver outstanding outcomes for end users.Key responsibilitiesProvide L1 and L2 application support for business software running on Linux — triaging, troubleshooting, and resolving complex user issues end-to-endConduct thorough root cause analysis on recurring incidents and implement lasting solutionsWrite and execute SQL queries to investigate data issues, validate fixes, and produce management reportsLog, prioritise, and manage incidents and service requests through to resolution within an ITIL-aligned service desk frameworkCollaborate actively with Development, Design, Product Owner, and Account Management teams to coordinate fixes, releases, and user communicationsDeliver clear, customer-focused communication at every stage — keeping users informed and confident throughout an incidentMaintain accurate documentation including runbooks, known errors,



and knowledge base articlesMonitor application health and proactively identify trends before they become incidentsWhat we're looking for:Essential requirementsAustralian citizenship — required for security clearance eligibilityDemonstrated L1 and L2 application support experience with business software, including troubleshooting complex user issues, root cause analysis, and implementing solutions.Good knowledge of LinuxSolid SQL skills — writing queries, joins, and data investigation to support troubleshooting and reportingExcellent verbal and written communication skills with a genuine customer-service mindsetService desk experience working within an IT Service Desk or Service Management framework (ITIL fundamentals preferred) — including logging, prioritising, and managing incidents and service requests through to resolutionProven ability to collaborate across teams — Development, Design, Product Owner, Account Management, and other stakeholdersHighly regardedITIL Foundation certification or equivalent service management qualificationExperience reading and interpreting application logs and error tracesScripting ability — PowerShell, Python, or BashExposure to cloud platforms such as Azure or AWSFamiliarity with ticketing tools such as ServiceNow or Jira
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📌 Applications Support Analyst - Linux (Perth)
🏢 Professional Search Group
📍 Perth