We run an online retail business based in Australia, selling quality products to customers around the world.
Our small team works fully remotely and keeps things straightforward: clear tasks, honest communication, and a shared focus on doing the job well.
We are now looking for a reliable all-rounder to look after day-to-day store operations and keep our customers looked after.This is a long-term role.
We would rather invest in the right person than keep hiring for the same seat.What the Job Involves1) Store Operations- Process incoming orders and keep product listings tidy and accurate- Check pricing and shipping settings on the backend so everything lines up- Watch store health and sort out system alerts before they grow into problems2) Reporting & Numbers- Pull sales data (order counts, revenue, conversion rate) on a regular cadence and turn it into simple, readable reports- Track cost and margin figures to help with basic financial reconciliation- Monitor stock levels and flag when best-sellers are running low- Contribute to weekly and monthly overview sheets for the team3) Customer Service- Reply to customer emails and chat messages promptly, from anywhere in the world- Handle pre-sale questions (sizing, delivery windows, returns policy) and follow up after the sale- Build a friendly, professional tone that makes people want to buy from us againAbout YouEssential:- Experience in e-commerce or customer support is nice to have, but we provide full training for the right person- Confident with Excel or Google Sheets for everyday data work and basic reporting- Strong written English - customers reach us from many countries and clarity matters- Organised, self-driven,



and comfortable juggling a few tasks at once while working from homeNice to have (not required):- Familiarity with e-commerce backends or customer service tools- A tidy head for numbers and simple analysisHours & Pay- 36 hours per week across 5 days, roughly 6 hours per day (2 hours in the morning + 4 in the afternoon) - the split is flexible around your routine- Saturdays and Sundays are not standard workdays, but you will handle the daily order processing and the day's report over the weekend - schedule it whenever it suits you- Hourly rate of $*****-$***** plus Superannuation- Paid fortnightly, direct deposit to your nominated bank account- 3-month probation at the same rate, same entitlements - no tricksWhy This Role- Fully remote and flexible - zero commute- Competitive pay with Superannuation, paid on time every fortnight- Structured onboarding and training from day one, even for newcomers to e-commerce- Real room to grow alongside the business- A friendly team that values good work over office politicsHow to ApplyPlease email your resume to: Subject line: Application for E-commerce Operations & Customer Service + Your NameWe reply to every applicant within 3 business days.
Shortlisted candidates will be invited to an online interview.Equal OpportunityWe are an equal prospect employer and welcome applications from people of every background - including Aboriginal and/or Torres Strait Islander peoples, people with disability, people from culturally diverse communities, and people of all ages and genders.Additional NotesNew starters receive hands-on training covering the full workflow, from order processing to reporting.
Weekend tasks are designed to be light and can be completed at any time of day without cutting into your rest.

📌 Online Store Operations & Customer Support Specialist (Remote) (Tweed Heads)
🏢 THOMAS ROBERT CHURCHILL
📍 Tweed Heads