This is an in office position across the Toowoomba region.We're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Gold Coast.
If you're a people-leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.You'll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together , these guide the way we support clients, our communities and each other.ResponsibilitiesLead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomesDrive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceededOversee service delivery, workflow and client experience across multiple locationsEnsure full contractual compliance with Employment Services requirements, including audits, quality standards and documentationManage financial performance including forecasting, budgeting and achieving ESA profitability targetsRecruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence frameworkBuild strong relationships with Services Australia, local employers and community partnersIdentify operational risks, compliance issues and opportunities for continuous improvementPromote a values-driven culture grounded in Integrity, Compassion,



Determination and Thriving TogetherQualificationsExperience managing teams or multiple sitesStrong leadership capability with experience in coaching, performance management and operational deliveryCommercial acumen and confidence managing budgets, forecasts and financial KPIsStrong stakeholder engagement skills, including working with Services Australia and community organisationsAbility to work to KPIs and lead others to deliver high-quality outcomesA genuine belief in our purpose: connecting people and business so both can thriveA current driver's licence and reliable vehicleEmployment Services Experience highly regardedBenefits12 weeks Paid Parental LeaveLeadership development & national career pathways across MedHealthQuarterly recognition programs & social eventsEmployee Assistance Program (EAP) & wellbeing initiativesFitness PassportSalary packaging & ability to purchase additional leaveAll the tools and tech you need to thriveQuarterly performance incentivesNo Weekends or NightsYou are welcome here.Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.
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📌 Service Manager (Toowoomba)
🏢 Medhealth3
📍 Toowoomba