Asia's leading robotics solutions provider, automating enterprise supply chains since ****.
We build syncOS - the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists.
Our autonomous mobile robots (AMRs) run 24/7 for global brands - transforming production lines in hours, not weeks.
Australia is a growing deployment market for Botsync's AMR fleet, with customers running live automation across facilities that need dedicated on-site engineering support.What does Success look likeSuccess in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase.Key ResponsibilitiesDeployment and commissioning Oversee the installation and activation of automation systems at customer locationsConduct thorough system and safety checks to ensure compliance with regulations and optimize performanceDocument commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reportsPerform preventive maintenance of systems every quarter and replace components if necessaryTroubleshooting and support Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs,



and associated softwareCoordinate with the remote support team for an efficient handover of projects during the hypercare phasePredict and notify the team lead of any safety issues to be addressed in office, ensuring a proactive approachParticipate in monthly KT sessions on version upgrades and bug fixesCustomer engagement and reporting Provide comprehensive training to customer personnel on AMR operations and maintenance proceduresDevelop relations with customer's operations or maintenance teamsUpdate weekly reports regularly, highlighting progress, challenges, and resolutionsIdentify and propose potential improvements to AMR performance and user experienceEssential QualificationsEssential Bachelor's degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field)Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologiesAbility to work independently in on-site, customer-facing environmentsWillingness to travel frequently to customer sites as requiredFull working rights in AustraliaHighly desirable Exposure to industrial safety and compliance checks in a manufacturing or warehouse environmentExperience troubleshooting integrated hardware and software systems in the fieldBenefitsCompetitive salaryComprehensive health benefits packageHustle of a young startup, always something to do and something to improveOpportunities for professional development and growth into management rolesCollaborative and inclusive work environment
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📌 Forward Deployed Engineer - I (Melbourne)
🏢 Botsync
📍 Melbourne