Job Description

Role Overview

Accenture Song is redefining how organisations connect with customers by bringing together strategy, creativity, technology, data and operations to deliver customer-centric growth and transformation. As part of our Sales Advisory practice, you will help clients solve complex sales, customer and commercial challenges through the design and implementation of business, operating model and digital transformation initiatives.

As a Manager (CL7), you will lead multiple workstreams and teams while acting as a trusted advisor to senior client stakeholders. You will be responsible for shaping transformation strategies, structuring and leading delivery teams, driving stakeholder alignment and ensuring measurable business outcomes. The role requires a strong blend of strategic thinking, consulting leadership, commercial acumen and delivery excellence.

Key Responsibilities

We’re seeking candidates with 7-10 years of relevant experience in management consulting, sales transformation, customer transformation, CRM transformation and/or digital transformation.

Client Advisory & Problem Solving

- Lead the diagnosis of complex sales, customer and commercial challenges spanning multiple functions and teams.

- Help clients define and execute sales transformation strategies, sales operating models, go-to-market approaches and customer growth initiatives.

- Advise clients on CRM strategy, customer lifecycle management, sales process transformation and technology-enabled customer engagement.

- Structure ambiguous business problems and develop practical, actionable recommendations that drive measurable outcomes.

- Advise clients on sales strategy, customer engagement, acquisition, retention, digital enablement and operating model design.

- Lead stakeholder workshops and facilitate alignment across multiple business functions and leadership groups.

Team & Engagement Leadership

- Leading multiple interdependent workstreams and coordinating activities across consulting, technology and client teams to deliver transformational outcomes.

- Provide direction, coaching and oversight to consultants and analysts across engagements.

- Manage delivery risks, dependencies and quality across multiple streams of work.

- Create clarity and momentum within complex transformation environments while balancing competing stakeholder priorities.

- Drive accountability and high performance across team members and delivery teams.

Commercial & Growth Leadership

- Identify opportunities to expand client value and support account growth.

- Contribute to proposal development, solution shaping and sales pursuits.

- Help build client relationships and establish trusted advisor status with senior stakeholders.

- Support the development of practice capabilities,



assets and go-to-market offerings within Sales & Commerce.

- Change & Transformation

- Lead the design and implementation of people, process, technology and change interventions.

- Drive adoption of new ways of working, ensuring recommendations translate into sustainable business outcomes.

- Guide clients through organisational and operating model changes required to improve commercial performance and customer experience.

- Support organisations in leveraging data, digital platforms and AI-enabled capabilities to drive growth and productivity.

Qualification

Required Experience

- Proven management consulting experience across sales transformation, customer transformation, commercial strategy or digital transformation.

- Experience leading multiple workstreams or complex strategic initiatives.

- Demonstrated ability to engage and influence senior management stakeholders.

- Experience designing and implementing sales operating models, go-to-market strategies, sales enablement or customer growth initiatives.

- Experience leading CRM-enabled transformation initiatives, including customer engagement, sales process redesign, operating model transformation, CRM adoption, and technology-enabled business change.

- Experience working with leading CRM and customer platforms (e.g. Salesforce, Microsoft Dynamics, Adobe, HubSpot or similar) to support customer, sales and commercial transformation outcomes.

- Strong analytical and problem-solving capabilities with the ability to structure ambiguous business challenges.

- Experience leading cross-functional teams within client-facing environments.

Preferred Experience

- Sales advisory experience including:

- Go-to-market strategy

- Sales operating model design

- Sales enablement

- Sales effectiveness

- Acquisition and retention strategy

- Revenue growth transformation

- Experience across B2B and/or B2C customer environments.

- Exposure to AI-enabled sales, customer or commerce transformation initiatives.

- Experience supporting business development, solutioning and proposal development.

What Success Looks Like at CL7

Successful Managers in this role:

- Lead complex transformation initiatives that span multiple teams and business functions.

- Act as trusted advisors to senior client stakeholders.

- Shape solutions rather than simply execute them.

- Create clarity and direction in ambiguous environments.

- Develop and coach consulting team members.





- Contribute to business growth through account development and solution innovation.

- Deliver measurable customer, commercial and operational outcomes for clients.

Locations

Melbourne

Additional Information

Equal Employment Opportunity Statement for Australia and New Zealand

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Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal prospect. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to [email protected] or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

📌 Sales Management Consulting Manager (Australia)
🏢 Accenture
📍 Australia