Job Description

National Operations Manager - Select Hygiene

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We are now seeking an experienced and motivated National Operations Manager to join our growing Select Hygiene division.

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This is an exciting opportunity for an operational leader who is passionate about people, service excellence, quality and continuous improvement.

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Reporting directly to the Managing Director, you will take ownership of the day-to-day operation of Select Hygiene, leading and developing our team of Service Technicians while ensuring consistently high standards of service delivery, compliance and client satisfaction.

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As the National Operations Manager | Select Hygiene, you will play a key role in the continued growth and development of our washroom hygiene business.

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You will oversee a team of Service Technicians, manage service scheduling and route efficiency, support the mobilisation of new sites and contracts, and ensure our operational standards are consistently achieved.

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This is a hands-on leadership role suited to someone who enjoys being close to the operation, knows how to build accountable and high-performing teams, and has the confidence to identify opportunities, solve problems and drive meaningful improvement.

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This is a Monday to Friday position and includes:

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- Fully maintained company vehicle
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- Company mobile phone
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- Company laptop
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- Company uniform
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- Ongoing training and development
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- Genuine career progression within a growing national business
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Key Responsibilities

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Operations & Service Delivery

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- Lead and oversee the day-to-day operations of Select Hygiene, including scheduling, service delivery, installations and new site onboarding.
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- Manage and optimise technician service runs, routes and daily workloads.
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- Take ownership of service completion, on-time delivery and operational performance across all routes.
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- Monitor technician capacity and utilisation and identify opportunities to improve productivity and efficiency.
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- Manage overtime and workloads through effective planning and disciplined daily operational processes.
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- Oversee the mobilisation and onboarding of new contracts, sites and major accounts.
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- Ensure all servicing activities are accurately administered and operational records are maintained.
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- Support the resolution of operational and customer service matters.
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- Lead, coach, mentor and develop a team of Service Technicians.
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- Build a culture of accountability, professionalism, teamwork and service excellence.
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- Manage performance and attendance in line with company policies and procedures.
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- Conduct technician inductions and ensure new team members are effectively onboarded.
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- Conduct and participate in regular team meetings and safety toolbox meetings.
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- Manage fortnightly payroll processes and ensure accurate reporting of employee hours.
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Quality, Compliance & Continuous Improvement

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- Maintain high standards of service quality, presentation and customer satisfaction.
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- Conduct regular site and service quality audits.
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- Identify and implement opportunities for operational improvement and efficiency.
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- Ensure compliance with WHS, quality and environmental management systems and applicable industrial requirements.
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- Monitor service standards and take corrective action where required.
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- Identify opportunities to enhance service offerings and support additional service opportunities with clients.
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Client & Business Management

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- Develop solid relationships with key clients and stakeholders.
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- Participate in quarterly business reviews with major commercial and government clients.
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- Support client retention through consistent service delivery and proactive communication.
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- Provide monthly operational performance reporting to the Managing Director, including service completion, on-time delivery, overtime, quality and key operational issues.
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- Work closely with senior management to support the continued growth and development of Select Hygiene.
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About You

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We are looking for an experienced Operations Manager or senior service delivery leader who combines strong people leadership with disciplined operational management.

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You will ideally have:

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- Proven experience in an Operations Manager, Service Delivery Manager or senior operational leadership role.
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- Experience leading and performance-managing frontline or field-based teams.
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- Experience managing route-based, mobile or field service operations.
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- A strong understanding of performance, attendance and compliance management.
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- Exceptional organisational and time-management skills.
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- A high level of attention to detail and a strong commitment to quality.
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- The ability to manage competing priorities in a fast-paced operational environment.
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- Strong communication and interpersonal skills, with the ability to build positive relationships with employees, clients and senior stakeholders.
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- A practical, solutions-focused approach and the confidence to make decisions.
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- Proficiency in Microsoft Office, particularly Excel, as well as operational systems, CRM platforms and client reporting portals.
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Experience within the hygiene, facilities management, commercial cleaning or broader service industry will be highly regarded.

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Most importantly, you will be someone who leads from the front, takes ownership, holds high standards and genuinely cares about people and service outcomes.

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Ready to Make Your Mark?

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If you are an experienced operational leader who is ready to take the next step in your career and play a key role in the growth of Select Hygiene, we would love to hear from you.

📌 National Operations Manager - Select Hygiene (Victoria)
🏢 Borg Property Services
📍 Victoria