Job Description

Area Manager | Coach | QLD and NZ

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At Tapestry, we empower our people to bring their best ideas to life across Coach and Kate Spade New York. We're seeking an experienced Area Manager to lead a portfolio of Coach stores across Queensland and New Zealand, driving commercial success, exceptional customer experiences, operational excellence, and people development across Outlet, Retail and Concession channels.

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Key Responsibilities

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- Lead, coach and develop Store Managers across multiple locations to deliver sales, profitability and operational outcomes.
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- Drive regional sales performance through data-led decision making and execution of business strategies.
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- Partner with Store Managers to create and implement store-specific business plans aligned to brand and regional priorities.
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- Ensure consistent delivery of customer experience, visual merchandising and brand standards across all store formats.
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- Monitor KPIs including sales, productivity, labour, customer service, inventory and profitability.
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- Lead recruitment, talent development, succession planning and performance management across the region.
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- Maintain compliance with company policies, health and safety, stock management and loss prevention standards.
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- Collaborate with Retail Leadership and Support Office teams to identify opportunities, mitigate risks and deliver sustainable growth.
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About You

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- Proven experience leading multiple retail locations across diverse store formats.
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- Strong track record of driving sales growth, profitability and operational excellence.
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- Passion for delivering exceptional customer experiences and developing high-performing teams.
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- Strong commercial acumen with the ability to analyse data and translate insights into action.
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- Excellent communication, coaching and stakeholder management skills.
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- Flexible and adaptable, with the ability to manage competing priorities in a fast-paced environment.
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Why join us?

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- Work for a globally recognised luxury lifestyle brand within the Tapestry portfolio.
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- Lead a high-profile portfolio spanning Queensland and New Zealand.
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- Generous employee discounts across Coach and Kate Spade products
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- Ongoing learning, leadership development and career progression opportunities.
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- Be part of an inclusive, people-first culture that celebrates individuality and authenticity.
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- Market-competitive salary package, performance incentives and travel opportunities.
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Join a brand where innovation, craftsmanship, individuality and growth are at the heart of everything we do. If you're a commercially minded retail leader ready to make your mark across a dynamic ANZ network, we'd love to hear from you.

📌 Area Manager | COACH | QLD & NZ (City of Gold Coast)
🏢 Tapestry
📍 City of Gold Coast