04 Sep
|
Assurant
|
Victoria
Job Description
Assurant is seeking a Senior Complaints Officer in Hawthorn East, Australia. You will lead a team, manage complex disputes, and make final IDR decisions in line with RG 271 and AFCA guidelines.
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You will work with external clients on escalated claims, ensuring timely, fair resolutions while driving process improvements and reporting to senior management. The role supports a hybrid work model and involves collaboration across internal teams.
📌 Senior Complaints Leader: IDR & Resolution Expert (Victoria)
🏢 Assurant
📍 Victoria