- Deliver outstanding service to consumers using the C.H.A.R.M. service model
- Contribute to an enjoyable team environment that encourages sharing suggestions, ideas and concerns
- Coordinate, delegate, prioritize and meet store deadlines
- Follow up on daily activities within the building
- Learn and assist across consumer service, product knowledge and placement, visual presentation, and stock room management
- Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness and recovery standards
- Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
- Oversee opening and closing procedures
- Educate team members on products and promotions
- Drive daily sales targets to achieve company goals and initiatives
- Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control and compliance procedures

Requirements

- Minimum 18+ years old
- Possess at least A Level / SSCE/ Diploma or above preferred
- Minimum 4 years of total retail experience; preference for candidates with previous store leadership roles
- Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
- Proven written and verbal communication skills
- Flexible to work on a rotational shift basis, including nights, Saturdays,



Sundays and Public Holidays
- Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email
- Able to operate a retail Point of Sale system
- Desire to succeed in a high-growth, fast-paced retail environment
- Ability to climb and descend ladders carrying merchandise daily
- Ability to lift 15kg or more with assistance daily

Core Competencies

Demonstrates strong leadership and communication skills while driving sales targets and enhancing team performance in a rapid-paced retail environment. Proficient in retail operations, including POS management, stock control, and customer service excellence.

Highest-signal resume keywords

- Retail Leadership Experience
- Point Of Sale System Operation
- Sales-Driven Techniques
- Inventory Control
- Customer Service Excellence

ATS Optimization Keywords

Hard Skills

- Retail Operations
- Stock Replenishment
- Pricing and Markdown Processes
- Visual Presentation
- Product Knowledge
- Asset Protection Compliance
- Ladder Operation
- Merchandise Lifting

Soft Skills

- Team Collaboration
- Effective Communication
- Problem Solving
- Flexibility

Certifications & Qualifications

- A Level
- SSCE
- Diploma

Industry Keywords

- Retail
- Consumer Service
- Sales Targets
- Team Environment
- Loyalty Program Promotion

Tools & Technologies

- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Email

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📌 Assistant Store Manager (City of Stirling)
🏢 Jobtailor
📍 City of Stirling