Job Description

Your new company A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

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Your recent role

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- Providing 3rd level remote and onsite support for clients.
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- Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
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- Performing technical support of servers, network and hardware.
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- Assisting with the delivery of infrastructure projects.
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- Delivering a high level of customer service and communication.
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- Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.
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What you'll need to succeed

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- Demonstrated experience in providing level 3 IT support.
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- Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365,



Exchange, SharePoint, Azure / AWS and Network troubleshooting.
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- Highly developed troubleshooting and problem-solving skills.
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- Experience with Autotask and ConnectWise is highly advantageous.
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- A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.
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- Proven experience working within a Managed Service Provider.
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- Current driver's license and access to a car.
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What you'll get in return

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- Working in an organisation where they develop and grow careers, you will be offered an excellent salary package.
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- Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects.
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- This organisation prides itself on internal promotion and career development and offers development training.
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📌 Level 3 Helpdesk Engineer (South Australia)
🏢 Rashi Joshi
📍 South Australia