Senior Manager, AI-Driven Customer Ops & Experience (Victoria)

Senior Manager, AI-Driven Customer Ops & Experience (Victoria)

04 Sep
|
Wesfarmers
|
Victoria

04 Sep

Wesfarmers

Victoria

Job Description

Wesfarmers Limited seeks a Senior Manager - Customer Operations & Experience to lead the OnePass customer care function, overseeing outsourced operations and the technology that supports service delivery. This hybrid Melbourne-based role focuses on KPIs, budgets, vendor management, and driving AI/automation initiatives to lift satisfaction and scalability.

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You will partner with cross-functional teams to ensure a seamless member experience and implement improvements across platforms such as

📌 Senior Manager, AI-Driven Customer Ops & Experience (Victoria)
🏢 Wesfarmers
📍 Victoria

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