Job Description

The Role

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We are looking for an approachable and proactive Customer Care Consultant to provide phenomenal service within our Broken Hill Trade Store!

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Acting as the face of the business, you will bring friendliness and effective communication over the phone, in person and over email. You'll be crucial in delivering a fantastic customer service experience and helping keep our store in order.

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What You'll Be Doing:

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- Act as the first point of contact for customers in person, by phone, and email.
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- Provide expert advice on a wide range of industrial products.
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- Maintain a clean, well-stocked, and visually appealing shopfront.
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- Uphold safety standards and foster a positive team culture.
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Our Ideal Candidate will have

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- Previous experience in customer service or retail environments is highly regarded.
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- Positive and clear customer service manner - both verbally and over email.
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- A proactive attitude with a willingness to learn. i>
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- Work well both autonomously and in a small team setting.
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Previous experience to industrial sales/trade stores is highly regarded but not required for success in this role.

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What's In It For You:

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- Permanent salary, incentives & Wesfarmers share plans
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- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
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- Continuous training and career development opportunities
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- Guaranteed hours with annual leave and sick leave benefits
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- Team events, celebrations, award recognition and prizes
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- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, &more;!
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- Refer-A-Friend program – earn up to $2,000 for each referral!
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- Ability to purchase up to 4 weeks' additional annual leave
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- Generous paid parental leave policy and more!
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As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

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Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

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As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

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Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant Trade Store - Broken Hill NSW
🏢 Blackwoods
📍 Broken Hill