Job Description

Seeking an experienced Counter Manager with a passion for makeup, beauty, and delivering an exceptional customer experience to represent MAC.

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01st September, 2026

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THE OPPORTUNITY
n We are seeking a passionateCounter Managerto join our team at MelbourneInternational Airport, delivering exceptional customer experiences within a dynamic luxury retail environment.
n You will represent MAC,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.
n This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment.
n KEY RESPONSIBILITIES

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- Analyse sales trends to identify opportunities and maximise sales.
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- Coach, motivate team members to provide excellence in customer service.
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- Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all MACteam members
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- Ensure the MACcounter is well-staffed, visually merchandised, and stocked to maximise sales.
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- Engage customers with a friendly and approachable manner
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n

01st September, 2026

n

THE OPPORTUNITY
n We are seeking a passionateCounter Managerto join our team at MelbourneInternational Airport, delivering exceptional customer experiences within a dynamic luxury retail setting.
n You will represent MAC,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.
n This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment.
n KEY RESPONSIBILITIES

n

n
- Analyse sales trends to identify opportunities and maximise sales.
n
- Coach, motivate team members to provide excellence in customer service.
n
- Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all MACteam members
n
- Ensure the MACcounter is well-staffed, visually merchandised,



and stocked to maximise sales.
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- Engage customers with a friendly and approachable manner
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ABOUT YOU

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- Previous retail/sales experience in beauty, fragrance, or cosmetics
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- Strong product knowledge in the luxury beauty space
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- Excellent communication skills
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- Professional and vibrant personality
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- The ability to speak a second language will be highly regarded
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- Responsible Service of Alcohol (RSA) certification
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WHY JOIN LOTTE DUTY FREE

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- Monthly Sales Commission Program
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- Team Discount Program
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- Airport Retail Stores Discount (10% -20%)
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- Free Car Parking
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- Uniform & ASIC Pass Provided
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- Sales & Product Training Program
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- Employee Assistance Program
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- Long-term Career & Professional Development Opportunities
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- Recognition of Service Awards ($ Gift Cards)
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- Safe, Diverse & Inclusive Work Environment with a Supportive Culture
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ABOUT LOTTE DUTY FREE

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Lotte Duty Freeis one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

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Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

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Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

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DETAILS OF THE ROLE

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- Location: Melbourne Airport
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- Full time position: 76 hours' fortnightly
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- 2 week rotating roster
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- Availability to work a flexible schedule including weekends and public holidays
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Applicants must be at least 18 years old, hold full Australian working rights. It is recommended to have your own form of reliable transport due to the early/late hours of work.

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Only candidates that are successful for short listing will be contacted.

📌 MAC Counter Manager (Victoria)
🏢 Lotte Duty Free
📍 Victoria