Job Description

Competitive remuneration + guaranteed bonuses

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This is a hands‐on leadership role responsible for driving safe, profitable and high‐quality service delivery, managing our Field Service team, and ensuring strong customer outcomes across workshop, conveyor services, repairs, rebuilds and refurbishment activities.

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The role is supported by a Regional Manager and Parts Supervisor, with full ownership of service planning, resourcing and execution within the Service & Technical function.

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Reporting to the Regional Manager, you will be accountable for the end‐to‐end performance of the Service & Technical department, including operational delivery, financial performance, people leadership and safety.

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Responsibilities:

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Lead and manage all workshop, field and site‐based service operations

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Plan, schedule and resource all service and technical activities

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Manage and support the Field Service team to deliver high-quality customer outcomes

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Ensure all work is completed safely, on time and to OEM and quality standards

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Oversee repairs, rebuilds and refurbishment of equipment

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Coordinate field service, workshop and production activities

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Manage facilities, plant, fleet and company assets at the Goodna site

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Prepare quotations and estimates in line with labour and market conditions

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Control department budgets, invoicing and work in progress

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Monitor service performance and implement continuous improvement initiatives

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Lead, develop and performance‐manage service personnel

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Champion health, safety and environmental compliance across the department

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Requirements

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Relevant Trade or Engineering qualification (Mechanical, Fabrication or Electrical)

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Minimum 5 years' experience in workshop or service management

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Experience managing Field Service teams (highly desirable)

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Current Australian Driver's Licence

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About you

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Strong people leadership and team development capability

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Excellent customer communication and problem‐solving skills

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Ability to plan, prioritise and manage multiple work streams

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Robust financial awareness and cost control discipline

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High attention to detail and commitment to quality

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Intermediate computer skills (MS Office Suite, Pronto or similar)

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What we offer you:

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A competitive salary, with guaranteed annual bonuses.

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24-month Fixed Loyalty Program.

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Sponsorship and assistance for visa can be provided, if required.

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Employee Referral Program – An opportunity to earn money for every successful referral that you make to the business.

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Support for ongoing learning and development including access to training programs, workshops, and conferences to enhance skills and knowledge.

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A positive and inclusive company culture that values diversity, fosters teamwork, and promotes a supportive work environment.

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About Us:

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Mineral Processing Solutions (MPS) is a 100% owned subsidiary of the Australian owned and operated OPS Group. OPS Group have been providing a professional equipment supply and back up service to the mining, quarrying, screening, crushing, blockmaking, construction and earthmoving industries since 1989.

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MPS are the exclusive national dealers for many leading OEM brands, offering industry renowned capital equipment solutions. This is fully supported with 24/7 maintenance and spare parts back‐up from our aftermarket support facilities located in Adelaide, Brisbane, Darwin, Melbourne, Newcastle and Perth.

📌 Service & Technical Manager (Ipswich)
🏢 OPS Screening & Crushing Equipment
📍 Ipswich