Federal Service Desk Lead – SLA, Ops & Team Growth (Canberra)

Federal Service Desk Lead – SLA, Ops & Team Growth (Canberra)

04 Sep
|
Unisys
|
Canberra

04 Sep

Unisys

Canberra

Unisys is seeking an operational Service Desk leader to oversee daily activities, staffing, and escalations for a Federal Government client. You will drive SLA performance, mentor staff, and engage with government stakeholders, ensuring compliance with security and contractual requirements.

A Bachelor’s degree with 2–4 years of experience and ITIL familiarity are preferred. The role emphasizes strong communication and problem-solving in a government IT support setting, with emphasis on

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📌 Federal Service Desk Lead – SLA, Ops & Team Growth (Canberra)
🏢 Unisys
📍 Canberra

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