Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Deer Park.

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What you'll do:

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- Ensure the smooth day-to-day operations of customer environments.
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- Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
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- Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
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- Take ownership of day-to-day technology issues and liaise with external third-party organisations.
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- Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
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- Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
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- Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
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- Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
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- Ensure adherence to company policies, procedures, and security protocols in all support activities.
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- Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
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- Identify and implement process improvements to streamline operations.
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- Collaborate with other departments to deliver the highest quality solutions.
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What you'll bring:

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- A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.
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- A strong interest in technology and a desire to ensure systems and devices are functioning effectively.
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- Willingness to learn new technologies and concepts to confidently liaise with staff and external vendors.
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- Solid communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.
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- A positive, proactive attitude with a proven track record of helping others resolve technical challenges.
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- Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.
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- Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.
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Why you'll love working here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work!

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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Desktop Support Officer - Site Lead (Education) (Victoria)
🏢 Centorrino Technologies
📍 Victoria