Job Description

Managing a team of Service Desk Engineers

n

Reporting to Service Desk Manager

n

Port Melbourne office based role

n

Total Computer Technology has been operating for over 29 years and is considered a leader in providing managed services.

n

We have 5 offices in Melbourne, Sydney and regional VIC. Our clients are located throughout Australia and New Zealand, across all major industries.

n

Based full time in our Port Melbourne office, this is a hands-on role which will require you to manage the Melbourne Service Desk team.

n

Key responsibilities include:

n

Day-to-day leadership and performance management of staff (team of 6 initially and then expanding team size)

n

Maintaining effective operation of the Service Desk

n

Act as an escalation point for your team members

n

Ensuring SLA's are met consistently

n

Conduct training & development plan meetings with your team

n

Escalating issues to Service Desk Manager

n

You will need excellent interpersonal and communication skills, coupled with your natural leadership ability to help inspire your team to achieve outstanding customer service results.

n

To be considered for this role you will need to possess the following:

n

Experience within a MSP environment is preferred

n

Previous Team Leader experience in a B2B business is essential

n

Solid understanding of customer service principles – how to drive to deliver a top-notch customer experience

n

Technical background is advantageous

n

A positive attitude, a willingness to help people, and a commitment to achieving results

n

Experience in providing training for team members

n

Driver's license is required

n





A very attractive salary will be negotiated with the successful candidate.

n

We will provide full training on company systems & solutions.

n

Information Technology Services 11-50 employees

n

Founded in 1997 by Robert and Dianne, Total Computer Technology started in a spare bedroom and has grown steadily to now employ more than 46 staff across five locations throughout Australia.

n

We've built our reputation on delivering consistent, reliable service and earning client trust through word-of-mouth, steering clear of flashy sales tactics.

n

Serving businesses in Sydney, Melbourne and regional centres, we provide honest, independent and vendor-neutral IT advice, always focused on practical, outcome-driven solutions.

n

Our calm, capable team delivers business support designed to keep your operations running smoothly, with a clear purpose, integrity and dependability at our core.

n

Founded in 1997 by Robert and Dianne, Total Computer Technology started in a spare bedroom and has grown steadily to now employ more than 46 staff across five locations throughout Australia.

n

We've built our reputation on delivering consistent, reliable service and earning client trust through word-of-mouth, steering transparent of flashy sales tactics.

n

Serving businesses in Sydney, Melbourne and regional centres, we provide honest, independent and vendor-neutral IT advice, always focused on practical, outcome-driven solutions.

n

Our calm, capable team delivers business support designed to keep your operations running smoothly, with a clear purpose, integrity and dependability at our core.

📌 Service Desk Team Leader (Middle Park)
🏢 Total Computer Technology
📍 Middle Park