Job Description

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organization striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

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What you'll do

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- Coordinate and analyse claims improvement opportunities and defects.
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- Contribute to driving initiatives and projects from concept to delivery.
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- Conduct stakeholder needs analysis, manage expectations, and communicate business requirements clearly.
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- Provide regular reports and insights to stakeholders at all levels, ensuring effective change management throughout all stages.
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- Represent the views and requirements of the business, acting as a subject matter expert or pseudo-Product Owner for initiatives and projects.
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- Coordinate User Acceptance Testing (UAT) to ensure system enhancements are efficient, functional, and user-friendly.
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- Prepare and deliver testing recommendations, manage system outages, and mitigate potential impacts.
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- Research and analyse operational processes using data analysis, observation, interviews, and claim reviews.
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- Groom product backlogs and roadmaps.
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- Capture end-user requirements and prepare training materials for successful implementation of business process and technical changes.
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- Maintain up-to-date knowledge and processes within our Knowledge Management system and Confluence.
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- Attend and contribute to stand-ups, working groups, showcases,



and retrospectives.
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What you'll bring

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- Broad insurance frontline or operational support experience with strong member service acumen.
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- Project support experience (highly desirable).
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- Tertiary qualifications in a related field e.g. Commerce, Technology, Business Analysis (desirable).
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- Excellent oral and written communication skills.
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- Strong analytical problem-solving skills with keen attention to detail.
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- Ability to translate business needs into technical requirements and ensure successful implementation.
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- Confident relationship management skills to build partnerships and work collaboratively with others.
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- Ability to prioritise, self-motivate, and work under pressure.
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- Willingness to articulate contrary views or challenge where necessary.
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What can we offer you

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- A workplace culture where our people feel valued, respected, and empowered.
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- Versatile work arrangements to support work/life commitments and wellbeing.
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- Be part of a purpose-led organization that gives back to the WA community.
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- An environment that values ongoing career development.
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- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services, and Insurance.
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- Opportunities for community engagement and corporate volunteering.
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Applications close COB Wednesday 9th September 2026.

📌 Claims Delivery Analyst (Perth)
🏢 RACWA
📍 Perth