Job Description

About MobReady

n

MobReady is an Aboriginal owned & operated Group Training Organisation (GTO) offering traineeship and apprenticeship opportunities for Aboriginal and Torres Strait Islander people. A recognised Supply Nation Certified business, our vision is to stimulate positive change by providing trainee and apprentice employment opportunities, supporting a diverse and inclusive workplace culture toward achieving sustainable outcomes.

n

The Role

n

The Banking Services Trainee supports the delivery of banking services to Australian Government customers while undertaking a structured traineeship program. The role provides practical experience in banking operations, customer service and administration. The trainee develops knowledge, skills and capabilities through a combination of workplace learning, formal training and on-the-job coaching.

n

Key Accountabilities

n

Banking Operations

n

n
- Assist with the processing of banking transactions and operational activities.
n
- Learn and apply banking procedures, policies and systems.
n
- Support the maintenance of accurate records and documentation.
n
- Assist with reconciliations and routine reporting activities.
n

n

Customer Service

n

n
- Respond to customer enquiries in a skilled and timely manner.
n
- Escalate customer issues to appropriate team members when required.
n




- Develop an understanding of customer service standards and expectations.
n

n

Administration and Team Support

n

n
- Provide administrative support to the branch as required.
n
- Contribute to the efficient operation of the team.
n
- Participate in team meetings and workplace activities.
n

n

Learning and Development

n

n
- Complete all requirements of the traineeship qualification.
n
- Actively participate in coaching, training and development activities.
n
- Apply learning from formal training in the workplace.
n
- Demonstrate a commitment to continuous improvement and personal development.
n

n

This role is targeted for Aboriginal and Torres Strait Islander candidates only.

n

The successful candidate will receive Culturally sensitive mentoring to ensure they have all the support necessary to succeed.

n

Ideal Candidate Traits

n

n
- Aboriginal or Torres Strait Islander
n
- Pass a police check
n
- Ability to read & write, willingness to learn
n
- Interest in financial services
n
- Basic computer skills
n
- Punctuality and reliability
n

n

This is a targeted position under the anti-Discrimination Act 1977 persons of Aboriginal and Torres Strait Islander descent are encouraged to apply and preference for the role.

n

Justin Biles
n General Manager
n 0435 857 811
n [email protected]

📌 Banking Services Traineeship (New South Wales)
🏢 Mobready
📍 New South Wales