Job Description

wollongong city council

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Job Responsibilities

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- Processing all types of Hospital and Home Patient orders (including spare parts orders) for delivery.
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- Making outbound phone calls and receiving inbound phone calls.
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- Creation and setup of new patients
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- Identify and articulate any process operational improvement initiatives.
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- Ensure priority meets business requirements and is Identified, resolved, and tracked as quickly as possible.
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- Provide and publish analytics to key operational KPIs (stocktake to orders conversions, blocked orders rate, etc) working closely with key stakeholders.
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- Review and investigate customer complaints on a periodic basis.
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- Ensure operational SOPs/WIs are documented/reviewed and stored in a central location for access.
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- Liaise with the current starters as a 'buddy' to make the onboarding process smoother for the new employee.
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- Escalate and discuss with CC ANZ Manager for escalations.
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- Liaise with sales, warehouse & transport, supply chain and all relevant stakeholders to ensure completion of orders.
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- Effectively communicate with internal and external stakeholders regarding issues impacting customers.
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- Support team members to perform operational duties during their absence
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📌 Casual Rn -- Flexible Shifts, Impactful Hospital Care (Wollongong)
🏢 Illawarra Shoalhaven Local Health District
📍 Wollongong