04 Sep
|
Latitude Financial Services
|
Melbourne
04 Sep
Latitude Financial Services
Melbourne
Latitude Financial Services in Melbourne, VIC, AU seeks a strategic Head of Customer Resolution & Hardship to lead complaints and hardship operations across Australia and Current Zealand. You will drive policy, risk monitoring, and high‑quality service while ensuring vulnerable customers receive appropriate support.
You will oversee multi‑site teams, build capability, and partner with risk and customer care leaders to deliver measurable improvements in customer outcomes and regulatory compliance.
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📌 Chief of Customer Resolution & Hardship Operations (Melbourne)
🏢 Latitude Financial Services
📍 Melbourne