Senior Collections Lead -- Empathy, Compliance & Optimization (Queensland)

Senior Collections Lead -- Empathy, Compliance & Optimization (Queensland)

04 Sep
|
Trilogy Care
|
Queensland

04 Sep

Trilogy Care

Queensland

Job Description

Trilogy Care Pty Ltd in Brisbane is seeking a Senior Collections Officer to manage a portfolio of high-value and sensitive accounts, balancing empathy with compliant collections practices. You will coach junior staff, drive sustainable payment plans and deliver explicit reporting.

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The role emphasizes handling hardship with sensitivity, improving processes, and leveraging AI-enabled tools to support decision making within a regulated health care context.

📌 Senior Collections Lead -- Empathy, Compliance & Optimization (Queensland)
🏢 Trilogy Care
📍 Queensland

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