Job Description

Duration: 6 months - 12 months

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Work Arrangement: Onsite

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Key Responsibilities

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- End‐User Device Support: Provide desk‐side (L2) support for laptops, desktops, and peripherals running Windows 10/11. Perform break‐fix support, device setup, refresh, replacement, and decommissioning (IMACD). Troubleshoot OS, login, connectivity, printing, and peripheral issues. Coordinate with OEM vendors for hardware repairs and replacements.
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- Incident & Service Request Handling: Log, update, and resolve incidents/service requests using ITSM tools (ServiceNow). Ensure tickets are updated with transparent resolution notes. Escalate unresolved issues to relevant resolver groups (EUC, Network, AV, Vendor) within SLAs.
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- Asset & Site Support: Assist with asset management (inventory updates, tagging, stock checks). Support local IT activities such as device handovers, site moves, workstation setups. Provide hands‐and‐feet support for infrastructure/network teams when required.
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- Operational & Governance:



Adhere to ITIL/service management processes. Follow security, compliance, and access policies. Maintain documentation, SOPs, and site‐specific knowledge. Participate in on‐call or dispatch support as required.
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Required Skills & Experience

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- Microsoft Intune
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- Windows Autopilot
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- Mobile Device Management (MDM)
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- Endpoint Management
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- Desktop Support / EUC Operations
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- Windows OS Deployment & Imaging
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- Patch Management & OS Upgrades
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- Device Compliance & Security Policies
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- ServiceNow or similar ITSM tools
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- Strong troubleshooting skills (hardware, printers, BSOD, login/authentication, application issues)
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- Excellent end-user support and communication skills
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This is a contract role offering exposure to a corporate IT environment, supporting executives and business users while working with contemporary technologies.

📌 End User Support Specialist (Toowoomba Regional)
🏢 eTeam
📍 Toowoomba Regional