Employment Type Permanent Closing Date 6 Sept 2026 11:59pm Job Title Senior Software Engineer - Business Service Management

Job Summary As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

Key Responsibilities

- Provide technical leadership and engineering support for business-critical applications and services.
- Maintain high levels of application availability, reliability, performance, and security.
- Lead technical investigations, incident resolution, root cause analysis, and problem management activities.
- Support application upgrades, enhancements, integrations, cloud migrations, and lifecycle initiatives.
- Collaborate with business and technology teams to translate business requirements into technical solutions.
- Support change, release, and deployment activities while ensuring operational readiness.
- Drive automation, modernisation, and continuous improvement initiatives across the application portfolio.
- Manage technical risks, compliance requirements, and governance obligations.
- Maintain technical and operational documentation, support models, and service standards.
- Provide mentoring and technical guidance to internal teams and delivery partners.

Key Skills & Experience





- Strong experience supporting and engineering enterprise applications within large and complex environments.
- Extensive knowledge of software development, application support, integration technologies, cloud platforms, and enterprise systems.
- Strong understanding of ITIL practices including Incident, Problem, Change, and Service Management.
- Proven ability to troubleshoot and resolve complex production issues.
- Experience working with vendors, managed service providers, and cross-functional delivery teams.
- Excellent stakeholder management and communication skills.

Domain Expertise

- Strong functional and operational knowledge of TDI and Wholesale business processes, systems, and application ecosystems.
- Deep understanding of the operational workflows, regulatory obligations, service delivery models, and customer impacts associated with Telstra's TDI and Wholesale application landscape.
- Ability to bridge business requirements and technical solutions while providing subject matter expertise across application support, enhancements, governance, and continuous improvement initiatives.

Success Measures

- Improved application stability and service performance.




- Reduced operational risk and incident recurrence.
- Successful delivery of application enhancements and modernisation initiatives.
- Solid governance, compliance, and audit outcomes.
- Effective stakeholder engagement and business alignment.
- Continuous improvement in service quality, operational efficiency, and customer outcomes.

About Telstra

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply.

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In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

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📌 Senior Software Engineer - Business Service Management (Melbourne)
🏢 Telstra Corporation
📍 Melbourne