Job Description

Operations Manager – Aged Care & Commercial Cleaning

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North and East Sydney Region

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Who we are

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Challenger Services Group is an Australian facilities services company providing cleaning, security and hospitality solutions nationwide.

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We're known for reliability, consistency and people who care about doing excellent work. We help businesses and facilities run smoothly by keeping their sites clean, safe, secure and compliant.

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We set the standard for services people can rely on. Our work makes people feel safe, supported and proud of where they work, live or visit.

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The opportunity

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Due to a staff relocation, an opportunity has become available for an experienced Operations Manager to join Challenger and lead a portfolio of commercial and aged care cleaning services across [sites/location to be confirmed].

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This is a hands‐on operational leadership role with responsibility for service delivery, client relationships, workforce performance and the day‐to‐day management of cleaning operations across the portfolio.

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You will lead and support a multi‐site workforce, working closely with our clients and operational teams to deliver consistently high standards of cleanliness, safety and customer service.

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What you'll do

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In this role, you will:

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- Lead the day‐to‐day service delivery and operational performance of cleaning services across a portfolio of commercial and aged care sites.
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- Provide visible leadership, coaching and support to frontline teams and supervisors.
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- Build strong, trusted relationships with clients and respond proactively to operational requirements.
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- Ensure residents and clients experience consistently high standards of cleanliness and customer service.
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- Monitor performance against contractual requirements, SOPs,



policies and agreed service standards.
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- Oversee workforce planning and rostering to ensure operational, Award and budget requirements are met.
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- Drive a safe, engaged and high‐performing workplace culture.
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- Identify opportunities to improve service delivery, productivity and operational performance.
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- Monitor key operational measures and provide regular reporting and insights to the business.
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- Work collaboratively with internal support functions to resolve issues and deliver positive outcomes for clients and employees.
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What you'll need

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To be successful in this role, you will bring:

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- Demonstrated experience managing cleaning operations and teams across multiple sites.
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- Previous commercial cleaning experience within aged care or a similarly regulated service environment.
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- Proven ability to lead, coach and develop high‐performing operational teams.
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- Strong client relationship and stakeholder management skills.
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- A sound understanding of commercial cleaning processes, equipment, chemical handling and WHS requirements.
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- Strong organisational skills with the ability to manage competing operational priorities across multiple locations.
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- Good commercial awareness, including workforce planning, rostering and budget management.
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- Strong written and verbal communication skills.
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- A practical,



solutions‐focused approach and the ability to take ownership of operational issues.
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- Working knowledge of the Cleaning Services Award would be highly regarded.
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You will also require, or be willing to obtain where applicable:

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- A valid driver licence.
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- A current Police Check.
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- A valid NDIS Worker Screening Check.
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- Any vaccinations or health clearances required to work within our client's aged care environments.
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What's on offer

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At Challenger, we want our people to build rewarding and sustainable careers. In return, you'll enjoy:

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- An attractive salary package in a permanent full‐time leadership role.
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- Autonomy and ownership to manage your portfolio and make a genuine impact on service delivery.
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- A diverse operational setting where no two days are the same.
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- Career development opportunities across Challenger's cleaning, hospitality, security and integrated services businesses.
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- Access to Challenger's Training Academy, supporting your ongoing learning, professional development and career growth.
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- Employee benefits and discounts across a range of leading retailers.
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- Modern systems and technology designed to simplify workforce management, quality assurance and operational administration.
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- A supportive team environment with access to experienced operational and functional leaders.
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The next step

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If you are an experienced operational leader who enjoys developing teams, building strong client relationships and delivering consistently high service standards, we would like to hear from you.

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Challenger Services Group is an equal prospect employer and values the diversity of our workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples and candidates from all backgrounds.

📌 Operations Manager - Commercial and Aged Care (New South Wales)
🏢 Challenger Services Group
📍 New South Wales