Overnight Customer Support Team Leader - Lead & Coach (New South Wales)

Overnight Customer Support Team Leader - Lead & Coach (New South Wales)

04 Sep
|
Telstra
|
New South Wales

04 Sep

Telstra

New South Wales

Job Description

Telstra is seeking a Customer Service and Support Team Leader to guide an overnight team in Sydney, delivering high-quality customer experiences across messaging, SMS, email and voice channels. You will lead, coach and develop a team within the Emergency Service Answer Point Centre, driving performance and continuous improvement.

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Based onsite, you will partner with stakeholders to manage workload, escalate issues, and uphold Telstra standards while promoting products and services to customers in

📌 Overnight Customer Support Team Leader - Lead & Coach (New South Wales)
🏢 Telstra
📍 New South Wales

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