Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

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THE PROSPECT

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As part of our diverse team, you will play a key role in supporting the sustainability and growth of EML's National Self Insurance (NSI) portfolio. You will help strengthen regulatory compliance, assurance and technical capability while supporting consistent, high-quality claims management outcomes.

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As the Assurance and Technical Lead , you will lead our assurance program, provide specialist technical guidance and partner with operational leaders, clients and key stakeholders to identify risks and drive continuous improvement.

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You will also lead and develop a team of assurance and technical professionals, building capability through coaching, mentoring and guidance.

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This is a permanent, full-time position that can be based from any of our EML offices in Parramatta, Sydney, Brisbane, Adelaide, Melbourne or Perth, with flexibility to work from home up to 2 days per week.

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YOUR RESPONSIBILITIES

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- Lead the annual NSI assurance program, including the preparation and execution of internal and external audits across multiple clients and jurisdictions.
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- Communicate audit outcomes, identify emerging risks and work with Operations to develop practical remedial actions and strengthen assurance and compliance frameworks.
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- Monitor legislative,



regulatory and audit requirements, supporting the implementation of legislative reforms and providing technical guidance on complex claims and compliance matters.
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- Monitor client service levels, contractual KPIs and assurance outcomes to identify trends and opportunities to strengthen operational performance.
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- Build and maintain strong relationships with NSI leadership, self-insured clients, external auditors and regulator representatives to support effective outcomes.
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- Lead a team of assurance and technical professionals, providing coaching, mentoring and targeted technical training to build capability, while contributing to strategic projects and continuous improvement initiatives.
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ABOUT YOU

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- Strong experience in the Workers Compensation industry (5+ years), encompassing claims and supporting functions. Multi-jurisdictional experience is highly advantageous.
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- Demonstrated experience in Risk, Audit, Quality Assurance or a similar role ideally within workers compensation, insurance or self-insurance environment.
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- Strong understanding of workers compensation legislation, regulatory requirements and audit frameworks, with the ability to translate complex requirements into practical solutions.
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- Proven ability to build and manage relationships with internal and external stakeholders including employers, brokers, clients and regulators.
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- Experience coaching and mentoring Case Managers and Specialists, including identifying capability gaps and contributing to training and development.
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- Strong analytical, negotiation, influencing and communication skills with sound judgement and demonstrated ability to lead teams and achieve business outcomes.
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WHAT WE OFFER

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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_ EML provides career opportunities and great employee benefits, including: _

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- A diverse and collaborative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

📌 Assurance and Technical Lead (New South Wales)
🏢 EML
📍 New South Wales