Job Description

Customer Care Officer

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About Us

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Reece is an Australian icon - we've been around for over a century. We've grown a lot in that time, but we've held onto what matters most: looking after our people, our customers and living our values every day. Now we're a publicly listed company with over 9,000+ people across Australia, New Zealand and the United States. In ANZ we have 670+ branches and we are Australia's largest plumbing and bathroom products supplier. Being committed to delivering the best service possible, we're growing both nationally and internationally and we are recruiting a Customer Care Officer to help us on this journey.

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About the Opportunity

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This is a fantastic prospect to join our Customer Care team in Dandenong South, helping us to create great customer experiences.

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- Providing a strong customer service experience by providing accurate product knowledge and effectively handling warranty claims
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- Confidently talk to customers over phone and email; managing enquiries, service needs and complaints
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- Learning a wide product range and become a technical expert in a specified field
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- Using your exceptional communication skills to provide our customers and suppliers with the very best service
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About you

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At Reece, we aim to improve the lives of our customers and our people by striving for greatness every day. We'd like to hear from you if this sounds like you:

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- You're passionate about providing outstanding customer service
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- You approach challenges with a positive attitude and resilient mindset, and are able to work through problems methodically, involving others as appropriate
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- Exceptional communication skills on all levels, and a great team player
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- Ability to prioritise multiple competing tasks
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- Have a strong work ethic and the ability to work autonomously and as part of a team
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In return we offer

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a great working environment with onsite parking, uniform allowance, significant product discounts, and access to fuel, gym and other awesome discounts. All this along with extensive training, working for a large publicly listed organisation.

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- onsite parking
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- uniform allowance
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- significant product discounts
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- access to fuel
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- gym and other awesome discounts
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Reece is more than a workplace-it's where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you're working in our branches, showrooms, or support centre, you'll be part of a team committed to professional growth and delivering world-class solutions.

📌 Customer Care Officer (Victoria)
🏢 Reece
📍 Victoria