Customer Experience Leader – Escalations & Service (Central Coast Council)

Customer Experience Leader – Escalations & Service (Central Coast Council)

04 Sep
|
Rgit Australia
|
Central Coast Council

04 Sep

Rgit Australia

Central Coast Council

Rgit Australia in Somersby, NSW, is seeking an experienced Assistant Customer Service Manager to lead the resolution of complex customer matters and support end-to-end service delivery. This hands-on leadership role focuses on escalation management, team development and stakeholder engagement to uphold service standards.

You will act as a key escalation point, balancing customer satisfaction with commercial outcomes while ensuring compliance with ACL and company policies, reporting on

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📌 Customer Experience Leader – Escalations & Service (Central Coast Council)
🏢 Rgit Australia
📍 Central Coast Council

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