Senior Complaints Leader | IDR & Regulatory Expert (Melbourne)

Senior Complaints Leader | IDR & Regulatory Expert (Melbourne)

04 Sep
|
Assurant
|
Melbourne

04 Sep

Assurant

Melbourne

Assurant, Inc. in Melbourne is seeking a Senior Complaints Leader to head the complaints function, manage complex disputes, and provide final IDR decisions with regulatory compliance. You will coach a team of Complaints Officers and communicate with external clients on escalated claims.

Robust leadership, RG 271 knowledge, and excellent communication are essential to deliver fair, timely, customer-focused outcomes while meeting SLAs and KPIs.

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📌 Senior Complaints Leader | IDR & Regulatory Expert (Melbourne)
🏢 Assurant
📍 Melbourne

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