Job Description

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- Manage day-to-day delivery workflow across support, projects, and sprints.
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- Maintain accurate boards, priorities, and timelines within Productive.
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- Coordinate daily stand-ups, weekly WIPs, and sprint planning sessions with the squad and client.
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- Track all tasks through to QA and deployment.
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- Flag risks early, recommend solutions, and keep sprints on track.
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- Serve as the day-to-day client contact for delivery items, scheduling, QA updates, and smaller task queries.
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- Support the Delivery Manager with timelines, budgets, client communications, budget reports, prepaid usage, and monthly invoicing readiness.
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- Keep clients informed with status reports, testing notes, and explicit expectations.
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- Coordinate feedback rounds, testing phases, and post-launch actions.
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- Oversee QA for deliverables before deployment across all channels.
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- Ensure tasks meet acceptance criteria, design integrity, and Shopify best practices.
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- Manage bug tracking, internal UAT coordination, and final deployment checklists.
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- Support the Technical Lead and developers with test cases and feedback loops.
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- Monitor task estimates and actuals within Productive.
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- Review weekly time entries for accuracy and profitability.
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- Act as the operational right hand to the Delivery Manager.
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- Ensure developers and technical leads are clear on priorities and deadlines.
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- Support team check-ins, retros, and culture initiatives.
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- Uphold DotCollective's "no surprises" culture through early, frequent, and clear communication.
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Requirements

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- Experience in delivery coordination, project support, or account operations within a digital or Shopify agency.
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- A solid understanding of eCommerce and the Shopify ecosystem.
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- Experience managing tickets, QA, and sprint workflows across Productive.
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- Strong communication skills, able to liaise confidently with clients and technical teams.
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- Impeccable organisation and attention to detail, the person everyone trusts to "keep things moving."
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- A growth mindset and eager to develop toward a future Delivery Manager role.
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Core Competencies

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Demonstrates expertise in delivery coordination and project support within the eCommerce and Shopify ecosystem, ensuring effective communication and organization to meet client expectations and project timelines.

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Highest-signal resume keywords

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- Delivery Coordination
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- Project Support
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- Shopify Ecosystem Knowledge
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- Strong Communication Skills
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- Impeccable Organisation
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Hard Skills

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- Delivery Workflow Management
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- QA Coordination
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- Sprint Planning
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- Task Tracking
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- Budget Reporting
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- Ticket Management
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- UAT Coordination
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- Acceptance Criteria Management
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- Productive Proficiency
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- ECommerce Understanding
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Soft Skills

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- Attention to Detail
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- Client Liaison
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- Growth Mindset
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- Team Collaboration
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- Clear Communication
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Industry Keywords

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- Digital Agency
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- ECommerce
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- Agile Methodology
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- Client Communication
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- Risk Management
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Tools & Technologies

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- Productive
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- Shopify
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📌 Delivery Lead - Dedicated (Williamstown)
🏢 Jobtailor
📍 Williamstown