Job Description

About the job Travel Customer Service Representative

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Position Overview

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We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

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Key Responsibilities

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Communicate with clients via email, phone, and messaging platforms to provide support

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Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements

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Provide accurate information about destinations, travel requirements, and company procedures

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Proactively follow up with clients to confirm travel details and resolve concerns

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Address and resolve issues promptly while maintaining a skilled and positive attitude

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Ideal Candidate

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Excellent communication skills with a customer-focused approach

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Previous experience in customer service (travel or hospitality preferred)

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Organized, dependable, and able to manage multiple tasks efficiently

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Comfortable using digital systems and learning new tools

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Passionate about travel and committed to client satisfaction

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Fully remote position with flexible hours

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Comprehensive training and continuous support

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Opportunities for professional growth

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Access to travel perks and industry discounts

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Supportive and collaborative team environment

📌 Remote Travel Concierge -- Booking & Support Specialist (Queensland)
🏢 Live the Dash Travel
📍 Queensland