- Lead day-to-day project management of Rest of World market expansion initiatives
- Develop, track, and execute comprehensive launch plans and operating models across international markets
- Adapt and implement FPI Global sales and operations processes locally
- Streamline and accelerate customer and vehicle onboarding using Salesforce
- Optimize workflows and triage operational errors
- Equip local teams to manage the customer lifecycle effectively
- Educate and empower local market teams on Ford Pro products, beginning with Data Services and expanding to Fleet Management
- Partner with global product, marketing, and local operations teams
- Identify sales and onboarding roadblocks and drive continuous improvement
- Monitor modem activation rates and onboarding success
- Partner with the Customer Relationship Center to identify support needs
- Report insights and operational challenges to the ROW Expansion Lead
- Partner with CRC, local sales teams, and in-market operations to drive growth and support fleet customer success

Requirements

- Bachelor's degree in Business, Marketing, Engineering, or a related technical field
- 7+ years of progressive experience in project/program management, sales operations, or customer enablement, preferably within the automotive, SaaS, or connected technology sectors
- Deep, practical understanding of FPI Global sales and operations processes
- Robust, empathetic knowledge of fleet customer needs, behaviors, and business models
- Advanced proficiency in Salesforce,



specifically regarding customer onboarding, sales workflows, data management, and operational troubleshooting
- Proven track record of leading and executing complex, cross-functional projects
- Strong understanding of Marketplace, Global Account Fulfillment, connectivity, and product enablement processing
- Strong customer success mindset
- Legally authorised to work in Australia
- Successful candidate required to complete a pre-employment background and national police check

Core Competencies

Demonstrates expertise in project management and sales operations, with a strong focus on customer enablement and operational efficiency in international markets. Proficient in Salesforce for customer onboarding and data management, with a deep understanding of fleet customer needs and business models.

Highest-signal resume keywords

- Project Management
- Salesforce Proficiency
- Customer Enablement
- Fleet Management Knowledge
- Cross-Functional Leadership

Hard Skills

- Project Management
- Sales Operations
- Customer Onboarding
- Data Management
- Operational Troubleshooting
- Sales Workflows
- Market Expansion
- Continuous Improvement
- Complex Project Execution
- Global Sales Processes

Soft Skills

- Empathy
- Customer Success Mindset

Industry Keywords

- Automotive
- SaaS
- Connected Technology
- Fleet Customer Needs
- Marketplace
- Global Account Fulfillment
- Product Enablement

Tools & Technologies

- Salesforce

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📌 Customer Enablement Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne