Job Description

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- Take ownership of scheduling and coordinating service activities across workshop and field operations
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- Act as a key point of contact for customers, technicians, suppliers and internal stakeholders
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- Coordinate technician resources, parts, tooling and equipment to meet priorities
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- Manage the movement and arrival of cranes and components in the correct sequence for build and delivery
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- Manage Work in Progress (WIP), including opening and closing jobs, job costing, quotations and timely finalisation
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- Monitor and maintain the graphical planner and MMS
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- Coordinate warranty, modification and service work
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- Provide operational reporting and identify issues before they affect customers or service delivery
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- Guide service team members and maintain efficient departmental workflow
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- Collaborate with Sales, Parts, Payroll, Administration, suppliers and contractors
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- Identify continuous improvement opportunities and improve service processes and performance
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- Promote safety and ensure compliance with HSE, quality and legislative requirements
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- Coordinate service operations for Liebherr Australia's Mobile Cranes team across the region
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Requirements

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- Experienced Service Coordinator, Service Advisor, Workshop Coordinator, Service Planner or similar operational role
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- Experience in heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment
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- Strong customer service and stakeholder management skills
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- Excellent organisational and scheduling skills; ability to manage competing priorities
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- Strong commercial awareness and experience managing WIP, job costing or service administration
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- Ability to coordinate technicians and resources and keep work moving
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- High attention to detail and solid computer skills
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- Effective communication with customers, technicians, managers and other stakeholders
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- Proactive approach to identifying problems and finding practical solutions
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- Recognised trade qualification in Mechanical, Electrical or Electronics highly regarded
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- Certificate III in Business Administration or similar highly regarded
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- Liebherr experience and Mobile Crane experience ideally
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Core Competencies

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Demonstrates strong operational coordination and scheduling capabilities, with a focus on managing service activities, WIP, and stakeholder communication. Proficient in identifying improvement opportunities and ensuring compliance with safety and quality standards.

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Highest-signal resume keywords

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- Service Coordination
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- WIP Management
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- Customer Service
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- Scheduling Skills
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- Heavy Equipment Experience
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ATS Optimization Keywords

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Hard Skills

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- Job Costing
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- Operational Reporting
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- Graphical Planner Management
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- MMS Management
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- Service Administration
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Soft Skills

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- Effective Communication
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- Attention to Detail
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- Proactive Problem Solving
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- Organizational Skills
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- Stakeholder Management
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Certifications & Qualifications

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- Recognised Trade Qualification in Mechanical
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- Recognised Trade Qualification in Electrical
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- Recognised Trade Qualification in Electronics
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- Certificate III in Business Administration
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Industry Keywords

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- Heavy Equipment
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- Mobile Plant
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- Crane
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- Automotive
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- Mining
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- Transport
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Tools & Technologies

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- Service Management Software
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- Scheduling Tools
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- Graphical Planners
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📌 Service Coordinator (Victoria)
🏢 Jobtailor
📍 Victoria