Job Description

Elanora, Gold Coast – On-site
n Permanent part-time | 30–35 hours | Monday to Friday
n $35 per hour + super, depending on experience

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Good with people, valuable at solving problems - and good at following things through?

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Shepherd Filters is looking for someone who can build customer relationships, follow up opportunities, resolve problems and keep the paperwork organised.

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This is a varied customer-focused role combining customer service, sales support and administration.

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You don't need experience in our industry. If you've worked in account management, internal sales, customer service, hospitality sales or another fast-paced customer environment, you may be exactly the person we're looking for.

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Why you might enjoy this role

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- Stable hours from Monday to Friday
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- Full training in our products and systems
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- Varied work - your days won't all look the same
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- The opportunity to build genuine, long-term customer relationships
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- Autonomy to manage your responsibilities and solve problems once trained
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- A supportive small team where your contribution will be noticed
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- The opportunity to become a long-term and important part of a growing Australian business
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About the role

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Shepherd Filters is an Australian business with customers throughout Australia and internationally.

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We already have a Business Development Manager focused on developing new business and a Customer Order & Supplier Administrator managing orders, shipments and day-to-day administration.

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We now need someone who can work across the middle—supporting our customers, helping move sales opportunities forward and ensuring everything is properly followed through.

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This is not a high-pressure or commission-only sales position.



It is a customer relationship and sales support role for someone comfortable speaking with customers, asking for an order and helping solve problems.

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What you'll be doing

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Your main responsibilities will include:

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- Calling and building relationships with existing customers
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- Following up reorders, quotes, samples and sales opportunities
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- Supporting our Business Development Manager
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- Responding to customer enquiries and resolving problems
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- Preparing quotes and customer correspondence
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- Keeping our CRM and customer information up to date
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- Helping with orders, invoicing and shipments when required
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- Following tasks through until they are completed
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Some days you'll be helping move a sales opportunity forward.

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Some days you'll be solving a customer problem.

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Some days you'll be helping the team get an urgent order out.

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That's what makes the role varied.

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The person we're looking for

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We'd particularly like to hear from people with experience in:

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Account management | Internal sales | Customer service | Hospitality sales | Sales support | Customer relationship management

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You'll be someone who:

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- Enjoys talking to people and naturally builds relationships
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- Is confident picking up the phone
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- Can ask for an order without feeling uncomfortable
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- Can handle objections and difficult conversations calmly
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- Uses common sense and looks for solutions
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- Is organised and accurate with paperwork
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- Can manage several priorities without losing track
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- Follows things through without needing constant reminders
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- Learns quickly and responds well to feedback
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- Enjoys being part of a small, supportive team
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You need to be comfortable with both sides

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This role needs someone who can have the customer conversation, help achieve the result and then complete the administration properly.

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You don't need to be an aggressive salesperson - but you do need to be comfortable discussing orders and helping move opportunities forward.

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You also don't need to be a career administrator - but you must be organised and willing to keep records, paperwork and follow-ups accurate.

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A little about us

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Shepherd Filters manufactures an Australian-developed disposable kitchen grease filtration system used by commercial kitchens and businesses throughout Australia and internationally.

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We are a small team based in Elanora, and everyone contributes. You'll work closely with our Business Development Manager, administrator and founder.

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You'll receive training in our products, customers and systems. As your knowledge and confidence grow, you'll have the autonomy to manage customer relationships, organise your priorities and resolve many day-to-day matters independently.

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Hours and location

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30–35 stable hours per week

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Monday to Friday

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Regular, agreed weekday hours

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On-site in Elanora, Gold Coast

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Occasional light packing as part of helping the team

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$35 per hour + super, depending on experience

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We're looking for someone who wants to become a long-term part of the business.

📌 Customer Service & Sales Support Coordinator (City of Gold Coast)
🏢 SHEPHERD FILTERS
📍 City of Gold Coast