Job Description

About the Role

As a Workforce Retention Consultant, you’ll play a vital role in changing lives by helping people not just find work but thrive in it. Once clients step into their new roles, you’ll be the steady support they can rely on—ensuring they have the adjustments, encouragement, and guidance they need to succeed long term.

You’ll act as the trusted link between employees and employers, fostering strong, positive working relationships. Through practical support, education, and open communication, you’ll help both parties build the confidence and capability to work together effectively.

As clients grow in their roles, you’ll walk beside them—supporting their career development, uncovering future goals, identifying training opportunities, and helping them map out meaningful pathways for advancement.

Your impact will be seen in the stability of job placements, the progress clients make in their careers, and the successful achievement of key milestones. This is a role for someone who genuinely cares about people and finds purpose in helping others build brighter, more secure futures.

This is a Full time-fixed term role until June 2030, based on our North Lakes office.

BUSY Perks…

- Competitive salary: Circa $77k + super + NFP salary sacrifice
- NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card




- 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program- Paid parental Leave, retail discounts and access to Fitness Passport
- Enjoy work that genuinely impacts lives
- Employee Assistance Program

Desired Skills and Experience

About you

What You’ll Bring

- Resilience, patience, and genuine empathy when supporting people from all walks of life
- Confident communication skills and strong attention to detail
- The ability to build meaningful rapport and create trust with diverse clients
- Ability to work across our 7 Townsville sites
- Creative problem solving and the flexibility to tailor support to individual needs
- A positive, solutions focused mindset that inspires motivation and drives great outcomes

What You’ll Need

- Frontline case management staff without lived disability experience or less than three years’ industry experience must hold, or be working towards, a relevant qualification
- Qualifications may include (but aren’t limited to): Certificate IV or higher in Community Services, Employment Services, Disability Support, Career Development, or similar
- A valid Blue Card or state based equivalent (e.g., Working With Children Check)
- A current National Police Check
- An open driver’s licence

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📌 Workforce Retention Consultant North Lakes
🏢 BUSY Ability
📍 North Lakes