04 Sep
|
Ikea Gruppe
|
New South Wales
04 Sep
Ikea Gruppe
New South Wales
IKEA Customer Service Office Tempe, NSW is seeking an Intraday Specialist to monitor and manage contact centre performance in real time, ensuring demand and workforce supply stay aligned. You will work with Genesys, Verint, Kronos and other systems to support decision‑making and continuous improvement.
The role requires robust analytics, expert Excel/PowerPoint skills, and proven ability to influence stakeholders across teams in a hybrid, full‑time setting.
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📌 Real-Time Workforce Specialist (New South Wales)
🏢 Ikea Gruppe
📍 New South Wales