Job Description

We are seeking focused and results orientated individuals to join our Recoveries team. These roles are responsible for managing our motor recovery claims, whilst delivering exceptional member service.

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Location: West Perth offices & Work from home 50% of the time

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Working hours: Full time - 37.5 hours per week

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Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm and 9am to 5pm

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Pay: Competitive base salary + super + incentives + discounts!

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Training: You will be set up for success with in-depth training and on the job support

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Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

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What will you be doing?

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- Manage recovery files to maximise outcomes.
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- Investigating liability and identifying recovery opportunities from third parties and their insurers.
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- Negotiating settlements and pursuing recoveries through direct contact, legal channels, or external providers.
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- Communicating clearly and professionally-both verbally and in writing-throughout the recovery process.
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- Monitoring recovery performance and contributing to continuous improvement initiatives.
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- Ensuring all claims are managed in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
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- Collaborate with colleagues and contribute to a supportive team environment.
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- Deliver service that consistently exceeds member expectations.
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What are we looking for?

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- Experience in recoveries, debt collection, or claims handling.
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- Strong understanding of motor vehicle liability principles.
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- Excellent communication, negotiation, and dispute resolution skills.
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- High attention to detail and the ability to make informed decisions based on evidence.
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- Empathy and professionalism when handling challenging conversations.
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- Self-motivated and capable of working independently.
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- A team player who actively supports and uplifts others.
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- Previous experience in the motor insurance industry (highly regarded).
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- A genuine commitment to putting members at the heart of everything you do.
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What's in it for you?

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- A workplace culture where our people feel valued, respected and empowered.
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- Work in flexible ways that meet work/life commitments and support wellbeing.
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- Be part of a purpose led organisation that gives back to the WA community.
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- An setting that values ongoing career development
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- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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- Opportunities for community engagement and corporate volunteering
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Applications close COB Monday 7th September 2026.

📌 Recoveries Specialist (Perth)
🏢 RACWA
📍 Perth