Job Description

Who We Are

n

Skytrans Australia is an Australian airline providing regional Regular Public Transport (RPT), ACMI (Aircraft, Crew, Maintenance, and Insurance), and Charter services, connecting communities across the country. The airline operates a fleet of 11 aircraft, including Dash 8 turboprops and Airbus A319 jets. Skytrans Australia is part of Avia Solutions Group, the world's largest ACMI provider, operating 142 aircraft across 6 continents and delivering a wide range of aviation services, supported by over 11,000 professionals across more than 250 subsidiaries worldwide.

n

Who You Are

n

We are seeking a motivated, detail-oriented professional with a warm and approachable manner. You are a natural people person who thrives in dynamic environments and brings a flair for delivering outstanding customer service. You are looking for a role that is both meaningful and enjoyable, where your professionalism is matched by your passion for creating exceptional travel experiences.

n

What You Will Do

n

Based at Cairns Airport, you will play a vital front-line role in the passenger experience. This is a casual position, offering the opportunity to work across a range of shifts based on operational requirements. The role includes a variety of rostered shifts, including early morning starts and late afternoon/evening shifts, so flexibility and availability across these times is essential.

n

Reporting to the Base Supervisor, your responsibilities will typically include:

n

n
- Welcoming passengers and assisting with check-in, boarding, and transfers between the terminal and aircraft.
n
- Managing flight paperwork, manifests, invoicing, cargo bookings,



and other administrative duties.
n
- Handling freight, animal transport, special requests (e.g. meals, wheelchairs), and coordinating fuel and equipment orders for remote stations.
n
- Managing the operations on-call phone and email, and liaising with remote outstation agents to provide operational support and prepare outer port flight paperwork.
n
- Ensuring the smooth dispatch and arrival of flights at Cairns Airport, while providing accurate and timely information to internal and external stakeholders.
n
- Performing data entry and administrative tasks using Microsoft Suite, reservations and safety systems.
n

n

What You Will Bring

n

n
- Minimum 2 years' experience in a customer-facing role.
n
- A strong sense of initiative and problem-solving ability.
n
- Excellent communication and interpersonal skills.
n
- Ability to work independently and as part of a high-performing team.
n
- Solid attention to detail and administrative accuracy.
n
- Dangerous Goods Certificate, or willingness to obtain.
n
- Eligibility to obtain an Aviation Security Identification Card (ASIC).
n

n

Please note: Due to the volume of applications, only shortlisted candidates will be contacted. Applicants must have the right to live and work in Australia and be able to successfully complete pre-employment and ongoing medical, drug and alcohol screening requirements. Skytrans Australia is an equal prospect employer committed to inclusive and fair recruitment practices. We strive to provide a respectful and accessible recruitment process for all candidates. If you require any adjustments throughout the recruitment process, please let us know so we can support your application.

📌 Customer Service Officer Skytrans Australia Cairns, Australia (Cairns Regional)
🏢 Avia Solutions Group
📍 Cairns Regional