- Provide governance and assurance oversight across student complaints, appeals, misconduct and academic integrity processes
- Lead complex and high-risk matters within delegated authority while maintaining confidentiality, privacy, records management and conflict-of-interest requirements
- Coordinate the University’s responses to external complaints and investigations, including matters referred to the National Student Ombudsman
- Prepare evidence-based submissions and response materials
- Oversee student wellbeing and safety processes, including escalation, reporting, referrals, incident management and gender-based violence prevention and response compliance
- Maintain evidence readiness, data integrity and audit compliance
- Use student voice, case trends and emerging risks to drive continuous improvement
- Establish and maintain a risk-based assurance framework across complaints, student safety, completions, records and student administration
- Translate legislative and regulatory requirements into policies, procedures, controls, evidence requirements and escalation pathways
- Lead reporting on complaints, student safety and wellbeing, GBV, completions, graduation and related student administration matters
- Provide oversight and assurance of completions, award eligibility, certification, graduation, student records and post-enrolment processes
- Advise senior leaders and governance forums and collaborate with Heads of Department and key stakeholders
- Address root causes through policy review and continuous improvement
- Lead and develop a high-performing team

Requirements

- A postgraduate qualification in a relevant discipline, or equivalent qualified experience
- Significant senior experience in academic or student administration within higher education
- Demonstrated experience managing student complaints, appeals and complex case resolution, including high-risk matters
- Experience leading responses to external complaints, investigations or regulatory bodies




- Experience overseeing student lifecycle processes, including progression, academic records and completions
- Advanced knowledge of the Australian higher education regulatory framework, including the National Higher Education Code to Prevent and Respond to Gender-based Violence
- Strong working knowledge of the ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements
- Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures, incident response, risk and gender-based violence compliance
- Strong analytical, reporting and data governance skills, with the ability to use digital tools and AI appropriately
- Sound judgement, problem-solving, stakeholder engagement, communication and influencing skills
- Permanent, full-time position based at Surry Hills Campus in Sydney

Core Competencies

Demonstrates expertise in governance and assurance oversight within higher education, particularly in managing student complaints, appeals, and wellbeing processes. Proficient in translating regulatory requirements into actionable policies and leading high-performing teams to ensure compliance and continuous improvement.

Highest-signal resume keywords

- Postgraduate Qualification
- Experience in Academic Administration
- Knowledge of Australian Higher Education Regulatory Framework
- Leadership in Student Wellbeing and Safety
- Analytical and Reporting Skills

Hard Skills

- Student Complaints Management
- Case Resolution
- Incident Management
- Data Governance
- Regulatory Compliance
- Policy Development
- Evidence-Based Submissions
- Risk Management
- Continuous Improvement
- Records Management

Soft Skills

- Problem-Solving
- Stakeholder Engagement
- Communication Skills
- Influencing Skills
- Sound Judgement

Industry Keywords

- National Higher Education Code
- ESOS Act
- National Code
- TEQSA
- ASQA
- HESF
- CRICOS
- PRISMS
- Gender-Based Violence Compliance
- Student Lifecycle Processes

Tools & Technologies

- Digital Tools
- AI Utilization

#J-18808-Ljbffr

📌 Associate Registrar – Student Governance and Compliance (New South Wales)
🏢 Jobtailor
📍 New South Wales