Job Description

About ARC'TERYX

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Located in the Canadian Coast Mountain wilderness,Arc'teryxis built on the principle of obsessive, precisedesign and production.

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The unique in-house manufacturing and design centersallow the brand to constantly evolve and build productsthe right way. Timeless quality, intuitive design and simplicity result inunrivaled performance at the point of extreme need.

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Join the team at our Alpha QVB store!

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About the Opportunity

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- Support the in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given moment
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- Championing floor leadership and exceptional guest experience by leading from the floor
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- Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
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- Coach and develop Product Guides to unlock their potential and support the store in reaching targets
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- Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising
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- Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management
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- Network with potential partners to support events and to help maximize brand engagement in the community
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- Manage the opening and closing procedures for the store
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- Answering store phones and responding to voicemails and store emails
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- Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns
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About You

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- You have one or more years of leadership experience, and 1 – 2 years of retail experience
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- You are a natural leader and the idea of unlocking someone's full potential excites you
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- You have a passion for customer service and delivering an exceptional experience for guests
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- You seek and offer relevant feedback, coaching and development in the moment
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- You are comfortable adhering to and enforcing health and safety guidelines at all times
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- You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
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- You have strong time management skills and can prioritize and adapt to daily business needs in the moment
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- You remain highly flexible and adaptable when faced with ambiguity
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- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
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- Your passion for your work is paralleled by your passion for getting outside and living it
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- You have strong written and verbal communication
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Our Benefits

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- Kick start with Arc'teryx uniform provided
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- A generous team discount, not only with Arc'teryx, but other affiliated brands with Amer Sports
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- Competitive salary and a great bonus scheme
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- Parental Leave Top Up Program to support all future parents
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- Access to an Employee Assistant Program to support your health & wellbeing
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- Continuous on the job training, development opportunities to supportyour career growth
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- Be part of a global business with outstanding career pathways and opportunities across multiple brands
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You should know:

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- We are all expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday season
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- Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
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- You are available for a minimum of one open, one close and one weekend shift each week.
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- Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
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- Full Time – 30- 40 hours per week (5 days per week) on a Tuesday to Saturday roster pattern
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Equal Opportunity

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Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

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All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

📌 Store Lead (New South Wales)
🏢 Amer Sports
📍 New South Wales