Job Description

The Role

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The Duty Shift Supervisor plays a vital role in the effective day-to-day operations of Infinite Care homes, with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department, this role ensures operational excellence across each shift. As a member of the leadership team, the Duty Shift Supervisor leads the daily functions of the care home in alignment with the expectations set by the General Manager.

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The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality from a 5-star hotel level and/or pub/venue management approach. Your standards set the tone for customer enjoyment, reputation and operational excellence.

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Weekdays am & pm shifts and Weekend am shifts available.

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A day in the life could look like:

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- Walking through the home to ensure a warm, safe, and welcoming environment.
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- Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
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- Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
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- Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
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- Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
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- Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
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- Supporting the resolution of complaints with a focus on enhancing the resident experience.
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Essential for the role

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- Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
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- Ability to manage resident concerns with empathy and efficiency, ensuring high satisfaction and quality care.
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- Excellent attention to detail when monitoring compliance, operational standards, and documentation.
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- Effective time‐management and prioritisation skills to navigate a fast‐paced environment.
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- A commitment to delivering exceptional service to elderly residents, with a strong customer‐service mindset.
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- Ability to mentor, train, and support team members to enhance performance and service delivery.
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Why work for us?

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- Strong mentorship and support from an experienced rostering/workforce optimisation team.
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- Employee Referral program that enables you to earn extra income tapping your local networks.
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- A collaborative, down-to-earth team culture where people truly care.
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- Grow with us – we are rapidly expanding!
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- We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people's lives.
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Infinite Care's Employee benefits;

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- FREE mandatory & self‐paced training modules throughout your employment.
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- Salary packaging advantages as a not‐for‐profit provider.
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- Discounted health insurance & fitness passport to access health and wellbeing sessions.
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- Earn extra income via Carefriends employee referral program (*unlimited referrals)
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- Ability to span your career across our 23 homes nationally.
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- Employee Assistance Program for family, financial and wellbeing support services.
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- Defence/Military Veterans are encouraged to apply.
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As part of our pre‐employment phase an online medical assessment and other work‐related checks are mandatory.

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Like to know more? Contact Teri - email [email protected]

📌 Care & Services Manager (New South Wales)
🏢 Infinite Aged Care
📍 New South Wales