Job Description

Service Manager - Electrical Services (Melbourne, VIC)

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Build a department. Build a career. Be part of something exciting.

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About Connex Solutions

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Connex Solutions is a trusted Australian electrical and telecommunications contracting company with over 90 skilled professionals across Victoria and South Australia. We deliver high-quality electrical services to government, health, education, defence, commercial, and facility management clients.

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We've built our reputation on reliability, safety, and technical excellence - and now we're growing our Victorian operation. This is the kind of role that doesn't come up often: a chance to take real ownership of a department, grow it with the backing of an established business, and grow your own career alongside it.

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The Opportunity

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We're seeking a Service Manager to lead, manage, and grow our Service department from our Pt Melbourne office. Reporting directly to our Directors, you'll take end-to-end ownership of our reactive, emergency, and planned maintenance electrical services across a diverse commercial and industrial client portfolio.

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You'll have genuine autonomy to shape how the department operates, which clients we pursue, and how the team develops. If you're a service leader who has been waiting for a business to say "here's the department - make it yours," this is that opportunity.

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The person who succeeds here will have a direct hand in our Victorian growth story, and their career will grow with it.

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What You'll Be Doing

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Leading and developing our team

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Leading and mentoring a team of service technicians, apprentices, and a scheduler

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Building the capability of your people - coaching, structured development plans, and supporting apprentices through their qualifications

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Growing the team as the department grows, with input into who you hire

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Coordinating after-hours and emergency service rosters

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Running the department

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Owning the Finances - managing budgets, revenue targets, margins, and cost control

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Driving technician utilization, first-time fix rates, and SLA compliance across all service contracts

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Managing daily scheduling and dispatch to optimise resource allocation and response times

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Managing all service workflows within simPRO, ensuring accurate job costing, time tracking, and documentation

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Delivering regular performance reports to senior leadership using data-driven insights

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Growing the business

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Building and maintaining strong relationships with key service clients as their primary point of contact

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Growing the service book through proactive business development, tenders, and contract renewals

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Identifying new opportunities in the Victorian market and shaping how we go after them

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Championing continuous improvement, including the adoption of AI and digital tools to drive efficiency

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Where This Role Can Take You

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We're clear about this: we want someone who sees this as a career move, not just a job change.

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Grow the department, grow the role. As the service book expands, so does the scope of what you lead - more technicians, bigger contracts, broader responsibility.

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A seat at the table. You'll report directly to the Senior Management and work alongside our senior leadership team on how the Victorian business develops.

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Ongoing development, funded. We invest in leadership training, technical upskilling, and industry qualifications. Tell us what you want to build toward and we'll support it.

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A pathway forward. Our leadership team has grown from within. For the right person who delivers, there's a genuine path to broader operational or state leadership.

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What We're Looking For

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Energetic, enthusiastic, likable person who wants to do more and is interested in learning

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Electrical trade qualification (Certificate III in Electrotechnology or equivalent)

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Experience in service management or a senior supervisory role within the electrical or building services industry, or large facility management experience

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Proven experience managing teams of field-based technicians and apprentices

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Strong commercial acumen with experience managing department budgets

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Track record in client relationship management and business development

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Experience managing Service Contracts, Government Works & Sites, Education Works

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Understanding of Victorian OHS legislation (OHS Act 2004 and WorkSafe Victoria requirements) and compliance obligations in the electrical industry

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Registered Electrical Contractor (REC) registration

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Experience working across multi-site government, health, or education portfolios in Victoria

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Formal leadership or business qualifications - or the appetite to pursue them

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Who You Are

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A natural leader who inspires teams and takes ownership of results

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Ambitious about where you want your career to go, and looking for a business that will back you

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Commercially focused - understanding commercial outcomes and adept at managing KPIs

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A transparent communicator across all levels, from technicians in office to executive stakeholders

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Solutions-oriented with a proactive approach to operational challenges

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Comfortable in a fast-paced, reactive environment while still driving strategic initiatives

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Genuinely invested in developing the people around you

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Open to leveraging technology and innovation to improve how things get done

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What's In It For You

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Competitive salary package plus superannuation and company vehicle

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Leadership role with genuine autonomy and influence over department direction

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The chance to build something - a growing department in a growth market, with your fingerprints on it

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Funded professional development and clear support for where you want to take your career

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Join a well-established company with a strong pipeline of work across VIC and SA

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Collaborative leadership team that values initiative and fresh thinking

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A culture where good ideas get heard regardless of who they come from

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Applicants must have full working rights in Australia.

📌 Electrical Service Manager (Middle Park)
🏢 Connex Solutions
📍 Middle Park