Customer Support - Front Counter & Inbound Sales

About ABC Building Products

ABC Building Products has been supplying quality bricks, blocks, pavers and steel across QLD and Northern NSW since 1978. We're known for being reliable, easy to deal with, and genuinely looking after our customers.

Our Arundel branch is a busy, trade-focused setting servicing builders, tradies and homeowners. This role sits right at the front line of the business.

The Role

This is a customer-facing support role with a strong inbound sales focus .

You'll work at the front counter and on the phone, helping customers place orders, preparing quotes, following up enquiries, and supporting the wider sales team. While service is critical, this role also plays an important part in turning enquiries into orders.

This is not a back-office admin role. You'll be dealing with customers all day and expected to follow through on opportunities.

What You'll Be Doing

Assisting customers at the counter and over the phone

Preparing quotes and processing orders accurately

Following up quotes and enquiries to convert them into sales

Supporting internal and external sales reps with customer and order information

Coordinating with dispatch and warehouse teams to ensure smooth deliveries

Building strong relationships with regular trade customers

Keeping systems, pricing and customer records up to date





This Role Will Suit You If:

You enjoy talking to customers and solving problems

You're comfortable on the phone and at the counter

You don't mind following up quotes and closing the loop

You like being busy and part of a team environment

You take pride in getting things right the first time

This Role Is Not For You If:

You're looking for a purely administrative role

You're uncomfortable with sales conversations or follow-up

You prefer a role with no performance expectations

What We're Looking For

Experience in customer service, internal sales or sales support

Confidence dealing with tradies, builders and suppliers

Good organisation skills and attention to detail

Solid computer skills (CRM or order systems experience ideal)

Building or construction supplies experience is a bonus, not essential

Why Join ABC

Monday to Friday only - no weekends

Friendly, down-to-earth team

On-the-job training and support

Opportunity to grow into senior internal sales or supervisory roles

Be part of a business that values reliability, teamwork and accountability

If you're looking for a hands-on, customer-facing role where you can make an impact and learn the sales side of the building industry, we'd love to hear from you.

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📌 Building Products Sales Representative - Tweed Heads/ Northern NSW
🏢 ABC Building Products
📍 Tweed Heads