Job Description

Senior and Executive Loss Adjuster (Melbourne, Victoria)

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Pacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss Adjusters and Claims Managers.

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We are growing. We also have opportunities in Melbourne, Brisbane and WA.

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Visit our website to view Our Story, Our Values and meet our Leadership Team pacificclaims.com

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About you

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We want to hear from Senior or Executive Loss Adjusters with proven experience and skillsets.

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Work with the top Insurers.

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High level of professionalism and integrity.

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Excellent time and caseload management skills.

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Proficiency in using relevant software and systems for claims management and record keeping

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Passionate about customer service, with the ability to engage with various stakeholders.

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Self-motivated with strong time management and organisational skills.

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Current and valid driver's licence

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Key Responsibilities

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Conduct thorough investigations and assessments of insurance claims

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Attend, review risk, investigate causation, confirm quantum of loss and assess policy coverage

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Conduct interviews with policyholders, witnesses and other relevant parties to gather information and evidence

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Appoint and collaborate with, other professionals, service providers and suppliers

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Prepare written progress reports and seek instructions to negotiate claims

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Meet Service Level Agreements and Key Performance Indicators

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Ensure Contractual, Statutory and General Insurance Code of Practice (GICOP) requirements are met

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Appoint and collaborate with, other professionals, service providers and suppliers

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Maintain timely communications with all stakeholders, giving transparent and accurate advice or updates

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Experience/Qualifications

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Experience: 5 - 10 years and above within Property - major and complex loss, or Commercial, Liability, Construction and Engineering, or Strata

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Education & licensing: Associate of AICLA for 5+ years

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ANZIIF, AICLA, university degree or an equivalent qualification

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Skills: expertise in full insurance claims lifecycle including the legislative framework, applicable codes and products, knowledge of administrative hearings and litigation processes

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All roles

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Excellent written and verbal communication skills

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Strong organisational, negotiation and interpersonal skills

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Proficiency in preparing written reports

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Proficiency in using relevant software and systems for claims management and record keeping

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The Offer

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Immediate start

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Generous packages negotiated that include vehicle allowance and bonus package

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Work with team and administrative support

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Hybrid work environment

📌 Senior and Executive Loss Adjuster (Melbourne, Victoria)
🏢 Pacific Claims
📍 Victoria