White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry.

About the Role

- This role will run from mid October through to end of January.
- Minimum 3 days a week availability required - Monday and Thursday essential
- Shifts will be between 7am and 5pm, Monday to Friday.

Main Responsibilities

- Communicating with customers & ensuring customer satisfaction on emails & live-chat
- Handle customer queries professionally, provide knowledgeable solutions and follow up as required
- Ensuring customer profiles & communication is documented




- Working with the returns team on processing returns & faulty replacements
- Provide backup and support to other Customer Service team members as/when requested

- Previous customer service experience (either online or in-store)
- Robust organisational skills, ability to multi-task & show initiative
- Experience in a fast paced working environment
- Excellent communication skills
- Excellent attention to detail
- Strong grammar skills
- Comprehensive computer skills with an iMAC

- Stunning new office located in Rosebery with on-site parking available
- Flexibility with working days
- Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
- Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
- Regular team events and internal celebrations

#J-18808-Ljbffr

📌 Customer Service Casual (short term) (Sydney)
🏢 White Fox Boutique
📍 Sydney