Job Description

We are currently seeking a motivated Member Services Officer to enhance and support PCYC Cloncurry operations by ensuring all members and customers receive the highest level of customer service. If you are passionate about delivering excellence in customer service, then we need you!

About the Employer

PCYC Queensland is committed to creating safe, inclusive environments where children and young people are protected, respected and supported to thrive. Safeguarding is a shared responsibility across our teams, supported by our long-standing partnership with the Queensland Police Service (QPS).

PCYC is committed to building and supporting a diverse and inclusive workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds, identities, and lived experiences.

Please note: Working With Children Check (Blue Card) No Card, No Start and Restricted Person legislation applies. All PCYC employees are required to complete a National Police Check upon commencement.

About the Candidate

- Minimum 12 months experience working in a customer service or sales role
- Intermediate skills in the Microsoft Office Suite (Word, Excel, Outlook)
- Current First Aid and CPR certificates (or ability to obtain)




- Qualification in Fitness, Sport and Recreation or similar or interest in developing in this area (nice to have but not required)

Work Environment

- In addition to your remuneration, enjoy generous not-for-profit salary packaging perks of up to $18,550 per annum tax free. This will allow you to take home more of your income before it is taxed!
- Free PCYC Gym Membership
- 15% discount on PCYC services such as Fun Squad, Gymnastics and Little n Active
- Flexible work options may be available
- Volunteer day every year - volunteer in a different area of the Organisation and get involved in your community!
- Bonus leave day during the Christmas Closedown
- Access to our Employee Assistance Program (EAP)
- Retention leave: receive the benefit of additional leave on your 3.5 and 10-year anniversaries (permanent employees only)
- 17.5% annual leave loading
- Access to our online learning management system and facilitated programs, such as our Leadership Development Program - Your career progression is important to us!
- Access to our corporate health plan with HCF, offering very competitive and comprehensive health insurance products

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📌 Member Services Officer | Cloncurry (Cloncurry Shire)
🏢 North West Queensland
📍 Cloncurry Shire