Administration Officer - Workforce

Job No:ZINAOWF260209 Location:Nundah

We’re looking for an organised and detail-focused Administration Officer – Workforce to join our team at Zion Aged Care.

This role is at the heart of workforce coordination, helping ensure we have the right people in the right place at the right time to support safe, high-quality care for our residents. You’ll work closely with the Service Manager, Heads of Department, staff and Payroll to keep rosters accurate, compliant and running smoothly.

Location: Nundah, QLD
Role Type: Full Time | Mon to Fri
Remuneration: $31.46 ph + Super + Salary Packaging + Access to Staff Discounts & Benefits

What You’ll Be Doing:

- Develop and maintain accurate staff rosters to meet resident and operational needs
- Manage staff availability, leave, shift changes and coverage
- Monitor staffing levels and respond to absences and urgent workforce requirements
- Work with department leaders on current and future workforce planning
- Support recruitment and onboarding activities
- Ensure rosters align with legislation, award requirements and the Enterprise Agreement
- Prepare reports on overtime, staffing variances and labour costs
- Coordinate mandatory training, appraisals and development activities
- Monitor training completion and follow up outstanding requirements
- Be the first point of contact for staff regarding rosters, availability and shift changes
- Support the Service Manager with labour cost monitoring and workforce forecasting.

What You’ll Bring:

- Previous experience in rostering, workforce coordination or workforce planning
- Ideally, experience within aged care, healthcare or a similar environment
- Understanding of awards, workplace legislation and Enterprise Agreements
- Strong organisational skills and excellent attention to detail
- Confident communication and problem-solving skills
- Ability to manage confidential information professionally
- Experience using rostering systems, ideally Humanforce




- Valuable working knowledge of Microsoft Word, Excel and Outlook
- Ability to work under pressure and manage competing priorities
- A compassionate and supportive approach when working with staff and residents.
- A Certificate IV in Human Resources, Business Administration or a related field will be highly regarded.

Why You’ll Love Working With Us:

- Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
- Discounts:on Health Cover, Energy, Appliances, Holidays, and more.
- Employee Assistance Programfor wellbeing support.
- Fitness Passport:Stay active with discounted gym memberships for you and your family.
- Ongoing Training & Developmentopportunities to grow your career

At Lutheran Services,care is more than a job - it’s a calling. For over 90 years, we’ve supported Queensland communities with compassion, integrity, and excellence. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.

Please note: Valid working rights in Australia are required. Sponsorship is not available for this role.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.

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